OSCARNET

Refund Policy - Oscarnet Ltd

Effective Date: 01/01-2023-01/01/2024

Thank you for selecting Oscarnet Ltd for your product and service requirements. We are committed to delivering top-notch solutions and experiences. In cases where you find yourself unsatisfied with a purchase, we have established the following refund policy to ensure a transparent and fair process.

• 1. Refund Eligibility

• 1.1. To qualify for a refund, the purchase must have been made directly from Oscarnet Ltd through our official website or authorized distribution channels.
• 1.2. Refund requests must be submitted within 15 days from the purchase date. After this period, we are unable to process any refund requests.

• 2. Grounds for Refund

• 2.1. Product Defects: If the received product or service is defective or does not perform as described, you might be eligible for a full refund. Supporting evidence such as photographs or detailed descriptions of the defect may be necessary.
• 2.2. Service Dissatisfaction: If you are unsatisfied with the quality or results of our service, you could be eligible for a refund. In such instances, we may request specific details about your experience to help us enhance our services.
• 2.3. Double Purchase: If you accidentally make a duplicate purchase of the same product or service, we will refund the duplicated payment.

• 3. Refund Process

• 3.1. To initiate a refund request, kindly get in touch with our customer support team at [email protected] or +35796996696 (English and russian only) or +35799995551 (Greek and russian only). You will need to provide your order particulars and a clear rationale for the refund request.
• 3.2. Our customer support team will review your request and may require additional information or evidence to validate your claim.
• 3.3. If your refund request is approved, we will process the refund within 3 business days using the original payment method you utilized.

• 4. Non-Refundable Items/Services

• 4.1. Specific items or services are exempt from refunds, including but not limited to: - Downloaded digital products once accessed or downloaded. - Fully rendered services.

• 5. Contact Us

  Should you have any inquiries or concerns about our refund policy, please don't hesitate to contact us at [email protected] or +35796996696 or +35799995551. Our dedicated team is available to assist you and address any questions you may have. Please bear in mind that this refund policy is subject to change without prior notice. We recommend that you review this policy periodically for updates. We appreciate your choice of Oscarnet Ltd. Your business is valuable to us, and we are committed to ensuring your satisfaction with each interaction.

  Best regards, Alexandr Gorscov, Administrator Mikis Kotanidis, Director Oscarnet Ltd Pandoras 18 Paphos, Cyprus [email protected] +35796996696 +35799995551